Exchanges & Returns
100% Satisfaction
I understand how difficult it can be to choose personal items online. You are welcome to return or exchange any item (Chakra Jewelry, Mala Jewelry, etc.) within 30 days of receiving your item(s) for a full refund. I will send you a return shipping label. Refunds do not include the original (1st) shipping cost.
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Please be sure to contact us as soon as possible so that we can understand the reason for your return or exchange: return@newenglandknots.com.
We Want To Hear From You!
Please give me an opportunity to serve you better! You will find my policies are flexible as I am a small company. My ultimate goal is to be sure you are 100% satisfied. In return, I ask that you give me the benefit of that opportunity.
Too often, we hear stories from friends about a disappointing service experience they had in which they never followed up to let the business owner know where they could have improved.
I want to hear from you! Send me an email anytime at info@newenglandknots.com. Thanks so much!!
Refund Processing
I'll notify you via e-mail of your refund once I've received and processed the returned piece. This time period includes the transit time for me to receive your return from the shipper (7 to 14 business days), the time it takes me to process your return once I receive the product (2-5 business days), and the time it takes your bank to process the refund request (5 to 10 business days, depending on your bank).
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Cancelling My Order
You can cancel your order only BEFORE it is shipped. Once it ships and you have been given a "confirmation shipment tracking number" you must wait until you receive the product and then start the return and refund process. Please start your "Order Cancellation" by emailing me (cancel@newenglandknots.com) so that I can send you a return postage label.
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Repairs
I also offer restringing/repair services. Over time and with use, some pieces will need maintenance and repairs. If you love your piece, I can see what I can do to help you restore it. I can help do the work for you, with you, or provide some of the supplies or know-how. I am here to help!
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Location:
Saratoga Springs, NY, 12866
Call or Text: (518) 316-1682​